Terms and Conditions of Supply and Service

1. IDENTIFICATION OF THE PROVIDER

• Company name: OASLY AQUA, S.L. ("Oasly", "we", "us")
• Tax ID (CIF/NIF): B22655765
• Registered office: Carrer del Degà Bahí 28, 08026 Barcelona, Spain
• E-mail: legal@oasly.com · Support: support@oasly.es · WhatsApp: +34 689 44 85 08
• Registered in the Mercantile Registry of Barcelona.

2. DEFINITIONS

• "Device" — the Oasly Home under-sink reverse-osmosis water filtration unit supplied by Oasly.
• "Subscription Service" — a lease of the Device including installation, support and filter replacements.
• "Purchase with Installation" — outright sale of the Device together with on-site installation by Oasly, available only in the municipalities named in Clause 4.2.
• "Ship-Only Purchase" — outright sale of the Device delivered to the Customer, without installation.
• "Installation Service" — on-site installation of the Device by Oasly or its technician.
• "Installation Record" — the record described in Clause 6.
• "Subscription Area" — the postal codes named in Clause 4.1(a).
• "Customer" or "you" — the natural or legal person contracting with Oasly.
• "Agreement" — these Terms together with the Order Confirmation and any special conditions agreed in writing.

3. SCOPE

• 3.1 These Terms govern all offers, sales, subscriptions, installations, referrals and after-sales services supplied by Oasly within Spain.
• 3.2 Where the Customer is a consumer within the meaning of Royal Legislative Decree 1/2007, nothing in these Terms limits or excludes any right conferred on the Customer by mandatory consumer legislation. Where any provision of these Terms conflicts with such a right, the mandatory right prevails and the remainder of these Terms continues in force.
• 3.3 Conflicting terms proposed by the Customer have no effect unless expressly accepted by Oasly in writing.

4. SERVICES, OPTIONS AND COVERAGE

Oasly offers three commercial options. Which options are available to a Customer depends on the installation address. Availability is determined by the postal code and municipality of that address.

4.1 Subscription Service (Device Lease) — Barcelona city core only

• (a) Available where the installation address has a postal code within the range 08001–08042.
• (b) Monthly Plan: EUR 24.90 per month, VAT included.
• (c) Annual Plan: EUR 249.00 per year, VAT included.
• (d) The Subscription includes the Device, the Installation Service, annual filter replacement, maintenance, service visits and remote support, at no additional charge.
• (e) Ownership of the Device remains with Oasly at all times. The Customer receives a non-transferable right of use.
• (f) Early termination compensation. Oasly supplies the Device and the Installation Service at no upfront cost to the Customer and recovers that cost over the term of the Subscription. Where the Customer terminates the Subscription with effect before the end of the twelfth (12th) month from activation, Oasly may charge a one-off early-termination amount of EUR 75.00 as compensation for the unamortised cost of installation. This amount:
  • (i) is not payable at activation and is not a deposit;
  • (ii) is charged, if at all, only on termination taking effect within the first twelve months;
  • (iii) is not payable where the Customer terminates during the withdrawal period under Clause 12.1, where termination is due to Oasly's breach, or where the Device is defective; and
  • (iv) represents a genuine pre-estimate of Oasly's unrecovered installation cost and is not a penalty.
• (g) Relocation to a new address within the Subscription Area during an active Subscription is carried out by Oasly at no charge. Relocation outside the Subscription Area is not available, and the Customer may cancel in accordance with Clause 12.2.

4.2 Purchase with Installation — edge-metro municipalities · EUR 699.00

• (a) Price: EUR 699.00, VAT included, one-off.
• (b) Available only where the installation address is in one of the following municipalities: Badalona (08911–08918), L'Hospitalet de Llobregat (08901–08908), or Sant Cugat del Vallès (08172–08174 and 08197).
• (c) Availability at a specific address is subject to verification by Oasly before the order is confirmed. Oasly will confirm or decline in writing after reviewing the full address. No contract for installation is formed until Oasly confirms.
• (d) Includes the Device and on-site installation by an Oasly technician.
• (e) Does not include maintenance, service visits, filter replacements or consumables. The Customer is responsible for these from the date of installation. Consumables are available from oasly.shop.
• (f) The statutory two-year conformity guarantee under Royal Legislative Decree 1/2007 applies to the Device.

4.3 Ship-Only Purchase — elsewhere in Spain · EUR 629.00

• (a) Price: EUR 629.00, VAT included, one-off. Available for delivery addresses in mainland Spain and the Balearic Islands.
• (b) Includes delivery of the Device only.
• (c) Does not include installation, maintenance, service visits, filter replacements or consumables. The Customer arranges installation at their own cost and risk.
• (d) The Customer is responsible for ensuring that installation is carried out competently and in accordance with the user manual and any applicable local requirements. Oasly recommends installation by a qualified plumber.
• (e) The statutory two-year conformity guarantee under Royal Legislative Decree 1/2007 applies to the Device. That guarantee covers defects in the Device itself and does not extend to damage arising from installation carried out by or for the Customer.

4.4 Optional three-way faucet

A three-way faucet replacing the Customer's existing kitchen tap, avoiding the need to drill the worktop, is available as a one-off addition at EUR 79.90, VAT included, where an Installation Service is included in the order.

4.5 Referral programme

A referral benefit becomes due only where the referred party has (i) completed at least six months of a monthly Subscription, (ii) paid an annual Subscription in advance, or (iii) purchased a Device outright. Self-referrals and resale are prohibited. Oasly may amend or discontinue the programme prospectively.

5. PRICES, PAYMENT AND BILLING

• 5.1 All prices stated in these Terms include VAT. Delivery or other charges, if any, are shown before checkout.
• 5.2 Subscription fees are charged in advance at the selected frequency. The first charge is made on the activation date.
• 5.3 The Customer authorises Oasly to collect recurring charges by the chosen payment method. Failed payments may entitle Oasly to suspend the Service after notice, and to terminate in accordance with Clause 12.3.
• 5.4 Oasly may adjust Subscription fees on at least thirty (30) days' written notice, effective from the next billing cycle. The Customer may terminate without early-termination compensation if they do not accept the adjustment, by giving notice before the new price takes effect.

6. INSTALLATION, ACCEPTANCE AND THE INSTALLATION RECORD

• 6.1 Customer preparation. The Customer shall provide a standard 230 V power outlet, a potable cold-water supply and sufficient under-sink space, and shall ensure the installation location is accessible and free of obstruction.
• 6.2 Pre-installation condition. Before work begins, Oasly's technician will make a photographic record of the installation area in its existing condition. The Customer is entitled to a copy on request.
• 6.3 Commissioning test. Installation is deemed successfully completed when, at the commissioning test, (i) no leakage is detected and (ii) the Device dispenses water with a total dissolved solids reading below 50 mg/L.
• 6.4 Installation Record. On completion the technician will record: the date and time; the commissioning test result including the TDS reading; a photographic record of the completed installation; and the Customer's confirmation that the work is complete and that no damage to the property has been observed. The Customer's confirmation may be given in writing, electronically, or by message on the Oasly WhatsApp channel.
• 6.5 Effect of the Installation Record. The Installation Record is evidence of the condition of the installation area on completion. Where the Customer does not raise an objection at the time of completion, any subsequent claim in respect of damage said to have been caused during installation must be notified to Oasly without undue delay after the Customer becomes aware of it. This clause does not limit any statutory right of the Customer, and does not affect claims for damage that was not reasonably apparent at the time of completion.
• 6.6 Transfer of operational responsibility. Following successful commissioning, responsibility for the day-to-day operation of the Device passes to the Customer, who shall use it in accordance with the user manual and inspect it periodically for leaks. This does not affect Oasly's liability for defects in the Device, for defective installation, or for any other liability which cannot be excluded under mandatory law.

7. CUSTOMER OBLIGATIONS

• 7.1 Use the Device only for domestic potable water and in accordance with the user manual.
• 7.2 Inspect the Device periodically for leaks and notify Oasly promptly of any leak, fault or unusual behaviour.
• 7.3 Allow reasonable access, at a mutually agreed time, for filter changes, inspections, maintenance, or retrieval of the Device on termination.
• 7.4 For Subscription Customers: not sell, pledge, relocate, modify, dismantle or tamper with the Device, and not permit any third party to do so.
• 7.5 Notify Oasly of any change of installation address.

8. MAINTENANCE AND FILTER REPLACEMENT

• 8.1 For Subscription Customers, Oasly supplies and installs replacement filter sets at the intervals specified for the model, at no additional charge.
• 8.2 For Purchase Customers (Clauses 4.2 and 4.3), timely filter replacement is the Customer's responsibility. Consumables are available from oasly.shop.
• 8.3 Filter replacement at the recommended interval is a condition of the Device performing as described. Oasly is not responsible for water quality outcomes where filters have not been replaced at the recommended interval.

9. GUARANTEE

• 9.1 Subscription: Oasly will repair or replace a defective Device at its own cost for the duration of the Subscription, except where the defect results from misuse, unauthorised modification or repair, or an external event such as an electrical surge.
• 9.2 Purchase (Clauses 4.2 and 4.3): the statutory two-year conformity guarantee under Royal Legislative Decree 1/2007 applies. The Customer's statutory rights are unaffected by these Terms.
• 9.3 To request service, contact support@oasly.es with the order reference and the Device serial number.

10. PERFORMANCE CLAIMS

• 10.1 Where Oasly states contaminant reduction figures, those figures derive from independent laboratory testing of the Device carried out to the NSF/ANSI 58 challenge protocol, measured on a new membrane. Current figures and the source report reference are published on oasly.es and available on request.
• 10.2 Real-world performance varies with source water quality, pressure, temperature and filter age. Oasly does not warrant that any specific reduction figure will be achieved at a particular installation.
• 10.3 Oasly holds independent test reports in respect of the Device. Oasly does not represent that the Device is certified under any certification scheme except where a specific certification is expressly named.

11. LIABILITY

• 11.1 Nothing in these Terms excludes or limits Oasly's liability for death or personal injury caused by negligence, for fraud, for defective products under Royal Legislative Decree 1/2007, or for any other liability which cannot lawfully be excluded or limited.
• 11.2 Subject to Clause 11.1, and where the Customer is a consumer, Oasly is liable for foreseeable loss caused by its breach of this Agreement or its negligence. Oasly is not liable for loss that is not foreseeable.
• 11.3 Subject to Clause 11.1, and where the Customer is not a consumer, Oasly's total cumulative liability under this Agreement shall not exceed the greater of (i) the Subscription fees paid in the preceding twelve months or (ii) the purchase price of the Device; and Oasly shall not be liable for indirect or consequential loss, business interruption or loss of profit.
• 11.4 For a Ship-Only Purchase under Clause 4.3, where installation is carried out by or for the Customer, Oasly is not responsible for loss or damage arising from that installation. This does not affect Oasly's liability for defects in the Device itself.
• 11.5 The Customer is responsible for maintaining household insurance appropriate to their circumstances. Oasly recommends confirming that the Customer's policy covers water damage.

12. WITHDRAWAL, CANCELLATION AND TERMINATION

• 12.1 Right of withdrawal (distance sales). The Customer may withdraw within fourteen (14) calendar days of delivery, or of installation where an Installation Service is included, by an unequivocal statement to Oasly. Oasly will refund all payments received without undue delay and within fourteen days of being informed. Where the Device has been installed, Oasly will arrange retrieval. No early-termination compensation is payable on withdrawal.
• 12.2 Cancellation of a Subscription after the withdrawal period. The Customer may cancel at any time by giving two (2) months' written notice, to allow retrieval of the Device to be scheduled. The Subscription remains active and payable during the notice period. Clause 4.1(f) applies where termination takes effect within the first twelve months.
• 12.3 Termination by Oasly. Oasly may terminate for material breach, including non-payment, on fourteen (14) days' written notice, or immediately where fraud is reasonably suspected. Oasly may then recover the Device and any outstanding amounts.
• 12.4 Effect of termination. The Customer shall grant Oasly reasonable access to retrieve the Device. Recurring charges cease on actual retrieval. Clauses which by their nature survive termination remain in force.
• 12.5 Returns of purchased Devices. A Device purchased under Clause 4.2 or 4.3 may be returned within thirty (30) days of receipt where unused and in resaleable condition, subject to a 10% restocking fee. This is in addition to, and does not affect, the statutory right of withdrawal in Clause 12.1.

13. CUSTOMER COMMUNICATIONS AND AUTOMATED ASSISTANCE

• 13.1 Oasly communicates with Customers primarily by WhatsApp, and also by e-mail.
• 13.2 First responses on the WhatsApp channel may be generated by an automated assistant using artificial intelligence. The assistant identifies itself as such at the start of the conversation. A Customer may ask to speak to a person at any time, and Oasly staff review and handle conversations that require it.
• 13.3 Personal data is processed in accordance with the Oasly Privacy Policy, which is available at oasly.es and forms part of the information provided to the Customer under Articles 13 and 14 of Regulation (EU) 2016/679.
• 13.4 Oasly will send service messages relating to an order, installation or subscription. Commercial messages are sent only where permitted under Article 21 of Law 34/2002, and the Customer may opt out of commercial messages at any time at no cost, including by replying STOP or BAJA on WhatsApp.

14. FORCE MAJEURE

Oasly is not liable for delay or failure caused by events beyond its reasonable control, including extreme weather, supply-chain disruption, power outages, or acts of public authorities. Where such an event continues for more than thirty days, either party may terminate the affected order without penalty.

15. INTELLECTUAL PROPERTY

All trademarks, logos, manuals and website content are the property of Oasly or its licensors. No rights are granted except those necessary for normal use of the Device.

16. AMENDMENTS

• 16.1 Oasly may modify these Terms to reflect changes in law, Device specifications or business requirements.
• 16.2 Material changes affecting an active Subscription will be notified at least thirty (30) days in advance by e-mail or WhatsApp. Where a change is materially to the Customer's disadvantage, the Customer may terminate before the change takes effect without early-termination compensation.
• 16.3 Changes do not apply retrospectively to orders already placed.

17. COMPLAINTS AND DISPUTE RESOLUTION

• 17.1 Complaints should be sent to support@oasly.es. Oasly will acknowledge within seven days and respond substantively within thirty days.
• 17.2 Official complaint forms (hojas de reclamación) are available on request in accordance with Catalan consumer legislation.
• 17.3 Consumers may submit a dispute to the European Commission's Online Dispute Resolution platform, or to the consumer arbitration system (Sistema Arbitral de Consumo) or the Agència Catalana del Consum.

18. GOVERNING LAW AND JURISDICTION

• 18.1 This Agreement is governed by Spanish law.
• 18.2 Where the Customer is a consumer, proceedings may be brought in the courts of the Customer's domicile, as provided by mandatory consumer legislation. Where the Customer is not a consumer, the parties submit to the exclusive jurisdiction of the courts of Barcelona.

19. CONTACT

OASLY AQUA, S.L. · Carrer del Degà Bahí 28, 08026 Barcelona, Spain
legal@oasly.com · support@oasly.es · +34 689 44 85 08