Name: Oasly Home — Tankless Reverse Osmosis with Remineralization | Oasly
Brand: Oasly
SKU: H600-RE01
Price: 24.90 EUR
Availability: InStock

Question 1

What type of water filtration system does Oasly use?

Accepted Answer

Oasly uses an advanced 600 GPD (Gallons Per Day) tankless reverse osmosis (RO) water filtration system with alkaline remineralization. Unlike traditional RO systems with bulky storage tanks, our tankless design is compact, prevents secondary contamination, and delivers fresh filtered water on demand. The system takes about 10 seconds to fill a 330 ml glass, and is rated at 600 GPD — up to 2,270 litres a day.

Question 2

What is reverse osmosis and how does it work?

Accepted Answer

Reverse osmosis (RO) is a water purification technology that uses a semi-permeable membrane to remove ions, unwanted molecules, and larger particles from drinking water. The Oasly system applies pressure to push tap water through an ultra-fine membrane with pores approximately 0.0001 microns in size - small enough to reject dissolved salts, metals and most other contaminants while allowing water molecules to pass through. In independent SGS report NBF25-0016876-01, testing to NSF/ANSI 58-2023 measured reductions of 94-95% for total dissolved solids, 99.8% for lead and 99.9% for arsenic. Rates were measured at startup with a new membrane; real-world performance declines as filters age.

Question 3

What is the 7-stage filtration process?

Accepted Answer

The Oasly Home system uses 7 stages of filtration across 3 filter cartridges:  Stages 1-2: Composite Pre-Filter (Pre-filtration) - Stage 1: PP Cotton Sediment Filter - Removes large particles like sand, silt, rust, and debris - Stage 2: Activated Carbon Block - Reduces chlorine, taste, odor, and organic chemicals  Stages 3-5: Reverse Osmosis Membrane (Deep Purification) - Stage 3: Pre-RO Filter - Final preparation before membrane - Stage 4: 600 GPD Reverse Osmosis Membrane - Reduces TDS by 94-95%, plus heavy metals, PFAS and nitrates - Stage 5: Post-RO Flow Regulator - Optimizes water pressure and efficiency  Stages 6-7: Remineralization Filter (Enhancement) - Stage 6: Alkaline Particles - Leaves the water slightly alkaline - Stage 7: Mineral + Carbon Block - Adds calcium, magnesium and potassium; polishes taste

Question 4

What does the remineralization filter do?

Accepted Answer

The remineralization filter is a 3-in-1 compounded filtration system that solves the main drawbacks of traditional reverse osmosis:  1. Alkaline Particles: Water straight out of an RO membrane is slightly acidic. This stage leaves the finished water slightly alkaline instead.  2. Mineral Restoration: RO filtration removes contaminants but also strips the minerals that give water its taste. It adds calcium, magnesium and potassium back through ionically activated elements, so the water does not taste flat.  3. Carbon Block Polish: A final activated carbon layer removes any residual taste or odor.  Note: Because minerals are added back, a TDS pen will read slightly higher after remineralization than straight off the membrane. That increase is the minerals, not contaminants.

Question 5

What is TDS and what should my reading be?

Accepted Answer

TDS stands for Total Dissolved Solids - the combined content of all inorganic and organic substances dissolved in water, measured in parts per million (ppm) or milligrams per liter (mg/L).  The RO membrane reduces total dissolved solids by 94-95% on incoming mains water. The remineralization stage then adds calcium, magnesium and potassium back, so the finished water reads slightly higher than the water straight off the membrane.  If you measure with your own TDS pen, that small increase is intentional: it is the minerals we add back for taste, not contaminants. We measure your TDS before and after installation.

Question 6

Why is there no water tank? What are the benefits of tankless design?

Accepted Answer

Traditional RO systems store filtered water in a pressurized tank, which can lead to several problems: - Secondary contamination from bacterial growth - Takes up significant under-sink space - Water can taste stale if not used frequently - Tanks eventually need replacement  The Oasly tankless design offers: - Fresh water on demand: Every drop is filtered right when you need it - No bacterial contamination risk: No stagnant water storage - Compact footprint: Saves valuable under-sink space - Consistent quality: Always fresh, never stored - Lower maintenance: No tank to clean or replace

Question 7

What is the drain ratio and why does it matter?

Accepted Answer

Drain ratio refers to how much water is 'wasted' (sent to drain) during the RO process compared to pure water produced. Traditional RO systems often have ratios of 4:1 or higher (4 liters wasted per 1 liter produced).  The Oasly system has an industry-leading 2:1 drain ratio, meaning for every 1.5 liters sent to drain, you get 1 liter of pure water. That sends roughly 6× less water to the drain than a conventional 1:3 system, making it both economical and environmentally responsible. Over the system's lifetime, this efficiency can save thousands of liters of water.

Question 8

How fast does water come out?

Accepted Answer

The Oasly system delivers water on demand: - About 10 seconds to fill a 330 ml glass - Rated at 600 GPD — up to 2,270 litres a day - Enough for a large household  This is significantly faster than many traditional RO systems due to the powerful internal pump and tankless direct-flow design.

Question 9

What contaminants does Oasly remove?

Accepted Answer

The Oasly system removes or significantly reduces:  Heavy metals (independent SGS report NBF25-0016876-01; NSF/ANSI 58-2023): - Lead (99.8%) - Linked to neurological damage, especially in children - Arsenic (99.9%) - Associated with cancer and skin problems - Mercury (97.1%) - Damages nervous system and kidneys - Chromium VI (99.6%) - Potential carcinogen - Cadmium (99.6%) - Affects kidneys and bones - Copper (99.3%) - Can cause digestive issues at high levels  Forever Chemicals (PFAS/PFOA; NSF/ANSI 58-2023): - These synthetic chemicals don't break down naturally - Found in non-stick coatings, food packaging, firefighting foam - Linked to cancer, thyroid disease, immune system effects  Chlorine & disinfection byproducts: - Chlorine (99.5%) - tested to NSF/ANSI 42-2023; causes unpleasant taste and smell - Chloramine - Alternative disinfectant (not part of the SGS test panel) - TTHMs (Trihalomethanes) - Byproducts linked to cancer risk  Microplastics: - Particles from plastic pollution - Found in virtually all tap and bottled water  Microorganisms: - Parasitic cysts - Giardia, Cryptosporidium  Other Contaminants (NSF/ANSI 58-2023 where a figure is shown): - Pesticides and herbicides - Pharmaceutical residues - Nitrates (96.8%) and nitrites - Fluoride (94.7%) - VOCs (Volatile Organic Compounds) - Sediment, rust, sand, silt  Rates were measured at startup with a new membrane; real-world performance declines as filters age.

Question 10

Does Oasly remove microplastics?

Accepted Answer

Yes. Microplastics are particles smaller than 5mm that come from the breakdown of larger plastic items or are manufactured as microbeads. Studies show microplastics are present in 93% of bottled water samples and in tap water worldwide.  The Oasly RO membrane has pores approximately 0.0001 microns in size. Microplastics are typically 1-5000 microns, so they are far larger than the membrane pores and are retained by the membrane. Microplastics were not part of the SGS test panel, so we do not quote a reduction figure for them.

Question 11

Is Barcelona tap water safe to drink? Why do I need a filter?

Accepted Answer

Barcelona tap water meets EU drinking water standards and is technically safe to drink. However, there are several reasons residents choose additional filtration:  Taste Issues: - High mineral content (hard water) gives a distinct taste - Chlorine used for disinfection creates an unpleasant smell and flavor - Many residents find the taste off-putting  Water Quality Concerns: - Barcelona's water comes from multiple sources (Llobregat River, Ter River, desalination) - Old building pipes may contribute lead or other metals - Distribution system age varies across the city  Contaminants Not Regulated: - Microplastics - No current regulations - PFAS/PFOA - EU limits only recently introduced - Pharmaceutical residues - Not typically tested or regulated - Hormone-disrupting compounds  Peace of Mind: - Even when tap water meets standards, many contaminants are present at 'acceptable' levels - RO filtration provides an extra layer of protection - Particularly important for babies, pregnant women, elderly, immunocompromised individuals

Question 12

How does filtered water compare to bottled water?

Accepted Answer

Oasly filtered water is typically cleaner than most bottled water:  Contamination: - 93% of bottled water contains microplastics (Orb Media study) - Bottled water may sit in plastic for months, leaching chemicals - Less regulated than tap water in many countries - Oasly reduces a wide range of contaminants, including microplastics  Freshness: - Bottled water can be months old when consumed - Oasly produces fresh water on demand  Cost: - Bottled water: €1-3 per liter adds up quickly - Oasly subscription: unlimited water for €0.68-0.83/day  Environment: - Plastic bottles create massive pollution - Production and transport generate CO2 - Only ~9% of plastic is recycled globally - Oasly removes the need for plastic bottles at home

Question 13

Why might my TDS reading be higher at first, then normalize?

Accepted Answer

When the system hasn't been used for several hours (overnight, for example), you may notice the TDS reading starts higher and drops after 30-60 seconds of water flow. This is called 'osmotic creep' and is completely normal in all RO systems.  What happens: When the pump stops, natural osmosis occurs across the membrane in the opposite direction - a small amount of dissolved solids migrate into the pure water side due to concentration differences. When you first dispense water, you're getting this slightly higher-TDS water before fresh filtered water comes through.  Key points: - The water is still dramatically cleaner than tap water - TDS normalizes within about 1 minute of continuous flow - This is normal physics, not a defect - All RO systems exhibit this behavior

Question 14

Why does my TDS pen read higher than I expected?

Accepted Answer

A handheld TDS pen measures the water AFTER all seven stages, including remineralization.  The remineralization filter adds calcium, magnesium and potassium back for taste, so the finished water reads higher than the water straight off the membrane. That difference is the minerals, not contaminants.  Note that this is not the same figure as the 94-95% TDS reduction we quote: that describes how much the membrane removes from incoming mains water.  If water hasn't been used for a while, the remineralization filter may release more minerals initially, temporarily showing a higher reading. It settles again with continued use.

Question 15

What do I need for installation?

Accepted Answer

Essential requirements: - 230V power outlet under or near the sink (within reach of power cable) - Cold water supply line (standard kitchen connection) - Minimum under-sink space: 38 x 14 x 40 cm (width x depth x height) - Drain connection for waste water  Faucet options: 1. Standard filtered water faucet - Requires drilling a ~1.3cm (13mm) hole in countertop or sink 2. 3-way faucet upgrade (€79.90) - Replaces your existing faucet, delivers both filtered and regular water from one tap, no additional drilling needed

Question 16

What if I don't have a power outlet under my sink?

Accepted Answer

Most Barcelona kitchens have an outlet under the sink (often used for dishwashers or garbage disposals). If yours is occupied: - We bring a double adapter/splitter so both appliances can connect - Extension cords can reach outlets inside nearby cabinets  If there's truly no outlet accessible: - An electrician would need to install one (not included in our service) - We can recommend trusted electricians in Barcelona

Question 17

Do you drill a hole in my countertop?

Accepted Answer

For the standard faucet option: Yes, we drill a small hole approximately 1.3cm (13mm) in diameter. The hole location is chosen together with you, typically near the existing faucet.  Concerned about drilling? We offer two solutions: 1. Hole cover plate: When service ends, we seal the hole with a matching cover plate 2. 3-way faucet (€79.90): Replaces your existing tap entirely - no additional holes needed and the faucet is yours to keep

Question 18

What if my countertop is thicker than standard?

Accepted Answer

Standard faucet mounting hardware fits countertops up to approximately 3.8cm (1.5 inches). If your countertop is thicker (common with granite or composite materials), contact us at support@oasly.es and we'll provide an extended threaded shaft at no extra charge.

Question 19

How long does installation take?

Accepted Answer

Professional installation typically takes 45-90 minutes depending on your kitchen configuration. Our technician will: - Assess the installation site - Connect the water supply line - Connect the drain line - Install the faucet - Power on and test the system - Run initial flush cycle (15-30 minutes) - Show you how to use the system - Verify TDS readings are below 50 ppm

Question 20

Can I install the system myself?

Accepted Answer

For the 'Machine Only' purchase option (€629, installation not included), yes - self-installation is required. We provide: - Detailed installation manual - Video tutorial access - WhatsApp support if you have questions  Self-installation requires: - Basic plumbing comfort (connecting water lines) - Ability to drill a hole for the faucet (if not using 3-way option) - Tools: adjustable wrench, drill, 13mm drill bit (for faucet)  €699 with installation in Barcelona is recommended if you're not confident with plumbing.

Question 21

I rent my apartment. Will my landlord approve this?

Accepted Answer

Many renters successfully use Oasly. Here's what to know:  What the installation involves: - Small hole (~1.3cm) in countertop OR 3-way faucet replacement - Connection to water supply (reversible) - Drain connection (reversible) - Power outlet usage  Options for renters: 1. 3-way faucet (no hole needed): Keep your original faucet, we reinstall it when you leave 2. Standard faucet with hole cover: We seal the hole with a matching cover plate when service ends 3. Get written approval: Some landlords readily approve when they understand it's professional, reversible, and adds value  When you move within Barcelona: We relocate your system free of charge as part of your subscription.

Question 22

What's included in the subscription?

Accepted Answer

Monthly subscription includes: - Oasly RO unit (remains Oasly property) - Remineralization filter - Professional installation - Standard filtered water faucet - All maintenance and service calls - Annual filter replacement (we come to you) - Free relocation if you move within the service area - No deposit and no upfront cost  Pricing by area: - Barcelona city (postal codes 08001-08042): €24.90/month or €249/year - Extended area - Esplugues, Badalona, L'Hospitalet de Llobregat and Sant Cugat del Vallès: €27.90/month or €279/year  Both tiers include exactly the same service. There is no minimum term - you can cancel at any time with two months' written notice.

Question 23

Is there a deposit?

Accepted Answer

Monthly subscription: €75 deposit required at signup - Automatically refunded after 6 consecutive monthly payments in good standing - Also refunded when subscription ends (equipment returned in good condition)  Annual subscription: No deposit required  One-time purchase: No deposit (you own the equipment)

Question 24

What happens if I cancel?

Accepted Answer

- Within 14 days of delivery: EU cooling-off period applies, full refund minus any service already provided - Within first 12 months: €75 service fee for equipment removal - After 12 months: No cancellation fee, free equipment removal - Notice period: 2 months written notice required for cancellation  We'll arrange equipment pickup at your convenience. If you paid a deposit, it's returned after equipment inspection confirms good condition.

Question 25

Can I switch between monthly and annual plans?

Accepted Answer

Yes. Contact us via WhatsApp to switch: - Monthly → Annual: Pays out the yearly rate, get monthly payments stopped - Annual → Monthly: Continues at monthly rate after current year ends

Question 26

What's the difference between subscription and one-time purchase?

Accepted Answer

Subscription (€24.90/month or €249/year in Barcelona city; €27.90/month or €279/year in Esplugues, Badalona, L'Hospitalet and Sant Cugat): - No deposit and no upfront cost - Installation included - All filters included forever - Maintenance and service calls included - Free relocation within the service area - Equipment belongs to Oasly - No minimum term; cancel at any time with two months' written notice  One-time purchase (€629 machine only, self-installed / €699 with installation in Barcelona): - Own the equipment outright - €699 with installation in Barcelona (€629 machine only, self-installed) - You purchase replacement filters (€30-90 each, annually) - You handle maintenance or pay for service visits - 3-year EU statutory conformity warranty - Ships nationwide in Spain

Question 27

Do you offer business/office pricing?

Accepted Answer

Yes. Water consumption varies significantly between businesses, which may require more frequent filter changes. Contact us for a custom quote based on: - Estimated daily water consumption - Number of employees/users - Multiple unit needs - Specific requirements

Question 28

How much do replacement filters cost?

Accepted Answer

For one-time purchase customers:  | Filter | Replacement Interval | Estimated Cost | |--------|---------------------|----------------| | Composite pre-filter (1st stage) | Every 12 months | ~€35-40 | | Reverse osmosis membrane (2nd stage) | Every 24 months | ~€90-100 | | Remineralization filter (3rd stage) | Every 12 months | ~€40-45 |  Annual filter cost estimate: €75-85/year (stages 1 and 3) Every 2 years: Add ~€90-100 for stage 2  Subscription customers: All filters included, we handle replacements.

Question 29

How often do filters need changing?

Accepted Answer

Each cartridge has its own replacement interval:  | Filter | Lifespan | What It Does | |--------|----------|---------------| | Stage 1 (composite pre-filter) | 12 months | Pre-filtration, sediment, chlorine | | Stage 2 (RO membrane) | 24 months | RO membrane, deep purification | | Stage 3 (remineralization) | 12 months | Remineralization, taste |  For subscribers: We proactively schedule filter changes - you don't need to track anything.  For purchase customers: Order replacements based on the intervals above, counting from your installation date.  Actual lifespan depends on your water quality and usage. Heavy users or areas with poorer input water may need more frequent changes.

Question 30

How do I change the filters myself?

Accepted Answer

Filter changes are designed to be tool-free and simple:  Stages 1 & 2: 1. Turn off power 2. Turn off water supply 3. Twist filter counterclockwise to remove 4. Insert new filter, twist clockwise until locked 5. Restore water and power 6. Run for 15 minutes before drinking  Stage 3 (remineralization filter): 1. You don't even need to turn off water or power 2. Built-in shut-off valve handles water automatically 3. Simply twist out old filter, twist in new one 4. Run for 2-3 minutes to flush  Detailed video tutorials available on request.

Question 31

What if something goes wrong with my machine?

Accepted Answer

Subscription customers: - WhatsApp us immediately at +34 689 44 85 08 - We diagnose remotely if possible - If needed, we schedule a service visit (included free) - Replacement equipment provided if repair isn't possible  Purchase customers: - WhatsApp support available for troubleshooting - 3-year EU statutory conformity warranty covers defects - Service visits available (charged separately after warranty)

Question 32

Why are there white bubbles in my water?

Accepted Answer

Completely normal and safe! When the RO pump pressurizes water, air becomes dissolved under pressure (like carbonated water). When dispensed, pressure releases and tiny air bubbles appear.  What to do: Nothing! Let the glass sit for 30-60 seconds and bubbles will dissipate completely. The water is perfectly safe to drink immediately - it's just dissolved air.

Question 33

My water flow seems slow. What should I check?

Accepted Answer

Possible causes and solutions:  1. Pre-filter clogged: If Stage 1 filter is past due, it restricts flow. Replace the composite pre-filter.  2. Low water pressure: System requires minimum 20 PSI (1.4 bar). Check if other taps have normal pressure.  3. Kinked tubing: Ensure tubes under sink aren't bent or crushed.  4. RO membrane exhausted: If Stage 2 is past due (24 months), efficiency drops. Replace the RO membrane.  5. Cold weather: Very cold input water can slow membrane performance slightly.  For subscribers: Contact us via WhatsApp and we'll diagnose and resolve.

Question 34

Can I use the filtered water for my coffee machine/kettle/humidifier?

Accepted Answer

Absolutely! Oasly water is ideal for: - Coffee machines: Prevents limescale, improves taste - Kettles: No more white deposits, faster boiling - Humidifiers: Prevents mineral buildup, cleaner mist - Steam irons: Extends appliance life - Aquariums: Remineralized version is better than pure RO (fish need some minerals) - Plants: Most plants thrive with remineralized RO water - Baby formula: Safe, pure water for mixing formula - Pet drinking water: Safe for dogs, cats, and other pets

Question 35

Where do you offer subscription service?

Accepted Answer

Subscription service (with installation, maintenance, and filter changes) is available only within Barcelona city limits, including:  - Ciutat Vella (Gothic Quarter, Born, Barceloneta, Raval) - Eixample (Dreta, Esquerra, Sant Antoni) - Sants-Montjuïc - Les Corts - Sarrià-Sant Gervasi - Gràcia - Horta-Guinardó - Nou Barris - Sant Andreu - Sant Martí (Poblenou, Diagonal Mar, etc.)  Not sure if your address qualifies? Send us your postal code via WhatsApp and we'll confirm.

Question 36

Can I buy the machine if I'm outside Barcelona?

Accepted Answer

Yes! The 'Machine Only' purchase option (€629, self-installed, no installation included) ships throughout mainland Spain and the Balearic Islands.  - Shipping is handled by standard courier - Self-installation required - WhatsApp support available for installation questions - You purchase replacement filters directly from oasly.shop

Question 37

What if I move to a new apartment in Barcelona?

Accepted Answer

For subscribers: Relocation is free as part of your subscription. Simply: 1. WhatsApp us with your move date and new address 2. We schedule pickup at old location 3. We reinstall at new location 4. Same equipment, no interruption in service  For purchase customers: You can move the equipment yourself or hire a plumber. We can recommend professionals if needed.

Question 38

How quickly can you install?

Accepted Answer

Typical lead time is 3-7 days from signup, depending on our current schedule. We offer: - Morning slots: 9:00-13:00 - Afternoon slots: 15:00-19:00 - Some Saturday availability  Urgent installations may be possible - ask via WhatsApp.

Question 39

Is remineralized RO water healthy to drink?

Accepted Answer

Yes. The Oasly system produces filtered drinking water with minerals added back:  Why remineralization matters: - Water straight off an RO membrane tastes flat because the minerals are gone - The final stage adds calcium, magnesium and potassium back - The result is water that tastes like water, and comes out slightly alkaline  The minerals are there for taste. We do not present the water as a nutritional supplement.

Question 40

Is the water safe for babies and making formula?

Accepted Answer

Yes, Oasly water is excellent for baby formula: - Reduces parasitic cysts - Reduces lead (99.8%) and other heavy metals (crucial for developing brains) - Reduces nitrates (96.8%, dangerous for infants) - Reduces fluoride (94.7%) - Remineralized with safe mineral levels  Note: Always follow formula manufacturer instructions. Some recommend boiling water even if filtered - Oasly water can be boiled normally.

Question 41

Is the water safe for pets?

Accepted Answer

Yes! Dogs, cats, and other pets can safely drink Oasly water. The remineralization ensures they get trace minerals needed for health. Many pet owners notice their animals prefer the taste of filtered water.  For aquariums: The remineralized water works well for most freshwater fish. For sensitive species or saltwater tanks, you may want pure RO water before remineralization (contact us about options).

Question 42

Can I cook with the filtered water?

Accepted Answer

Absolutely. Oasly water is ideal for cooking: - Better tasting rice, pasta, soups - Cleaner flavors in stocks and sauces - No chlorine taste in boiled foods - Safe for all cooking methods

Question 43

How does Oasly help the environment?

Accepted Answer

Plastic reduction: - Average person uses 150+ plastic bottles per year - A family of 4 avoids 600+ bottles annually with Oasly - Over 3 years: 1,800+ bottles never created  Carbon footprint: - No truck deliveries of heavy water bottles - No manufacturing energy for bottles - No shipping plastic from factory to store to home  Water efficiency: - 2:1 drain ratio is industry-leading - Traditional RO systems waste 4-5x more water - Efficient pump design minimizes power consumption (85W)

Question 44

What happens to the wastewater/drain water?

Accepted Answer

The 'waste' water from RO isn't actually dirty - it's just concentrated tap water with the removed minerals and contaminants. It goes directly into your drain, where it joins normal household wastewater heading to treatment facilities.  Can it be reused? Some customers collect drain water for: - Watering non-edible plants - Cleaning/mopping floors - Flushing toilets (with modification)  The 2:1 ratio means waste is minimized compared to older systems.

Question 45

Is the system recyclable at end of life?

Accepted Answer

- Filters: Plastic housing can often be recycled (check local guidelines) - Machine: Contains recyclable plastics and metals - For subscribers: We handle equipment properly when service ends - For purchasers: Most e-waste facilities accept water treatment equipment

Question 46

How does Oasly compare to Brita/carbon filter jugs?

Accepted Answer

| Feature | Oasly RO | Carbon Filter Jug | |---------|----------|-------------------| | Microplastics | ✓ Reduced | ✗ Not removed | | Heavy metals | ✓ Lead 99.8%, arsenic 99.9% | ✗ Minimal removal | | PFAS | ✓ PFOS 99.6%, PFOA 99.4% | ✗ Minimal removal | | Chlorine | ✓ 99.5% reduced | ✓ Reduced | | Limescale/hardness | ✓ Reduced | ✗ Not removed | | Capacity | Unlimited | 2-3 liters at a time | | Refilling | Not needed | Constant refilling | | Filter frequency | Annual | Every 1-2 months | | Remineralization | ✓ Yes | ✗ No |  Carbon jugs improve taste but do not purify water. They do not meaningfully reduce microplastics, heavy metals or most chemical contaminants. Oasly figures are from independent SGS report NBF25-0016876-01: chlorine was tested to NSF/ANSI 42-2023; lead, arsenic, PFOS and PFOA were tested to NSF/ANSI 58-2023. Rates were measured at startup with a new membrane; real-world performance declines as filters age.

Question 47

How does Oasly compare to bottled water?

Accepted Answer

| Feature | Oasly | Bottled Water | |---------|-------|---------------| | Microplastics | ✗ None | ✓ 93% contain microplastics | | Plastic waste | ✗ Zero | ✓ Major pollutant | | Cost (family of 4) | €25/month | €60-150/month | | Convenience | Instant, unlimited | Buy, carry, store | | Freshness | Made on demand | Months old | | BPA exposure | None | Risk from bottles | | Carbon footprint | Minimal | Significant |

Question 48

How does Oasly compare to other RO services in Barcelona?

Accepted Answer

Oasly offers: - Transparent pricing: No hidden fees, clear subscription model - Modern equipment: Latest tankless technology, no storage tank - Responsive support: WhatsApp-first communication, fast responses - Flexible plans: Monthly, annual, or purchase options - Free relocation: Move within Barcelona without extra charges - Quality filters: Remineralization for optimal water quality

Question 49

Why does my TDS seem high right after I turn on the faucet?

Accepted Answer

This is 'osmotic creep' - normal physics of RO membranes. When the system rests, some dissolved solids naturally migrate across the membrane. The first 10-30 seconds of water may show higher TDS, but it quickly normalizes. The water is still much cleaner than tap water and safe to drink immediately.

Question 50

I hear a humming/motor sound - is this normal?

Accepted Answer

Yes, when dispensing water. The internal pump creates a gentle hum during operation. You should NOT hear: - Grinding or clicking noises - Extremely loud vibration - Sounds when faucet is closed  Unusual sounds warrant a support call.

Question 51

Water is dripping from underneath the unit

Accepted Answer

Check in order: 1. Filter connections: Ensure all filters are fully seated and twisted clockwise 2. Tube fittings: Push tubes firmly into quick-connect fittings 3. Drain line: Ensure drain tube is properly inserted and secured 4. Unit damage: Look for cracks in housings  If leaking continues, turn off water supply and contact support immediately.

Question 52

My water tastes strange after filter change

Accepted Answer

Normal when filters are new: - Run water for 15-20 minutes after changing stages 1 or 2 - Run for 2-3 minutes after changing stage 3 (remineralization) - Some carbon filter 'dust' taste may appear initially  If taste issues persist after flushing, contact support.

Question 53

Who is Oasly?

Accepted Answer

OASLY AQUA, S.L. is a Barcelona-based water filtration company founded to solve the city's drinking water challenges. We believe everyone deserves access to pure, healthy water without the environmental cost of plastic bottles.  Company details: - Legal name: OASLY AQUA, S.L. - CIF: B22655765 - Registered address: Carrer del Degà Bahí 28, 08026 Barcelona - Primary contact: WhatsApp +34 689 44 85 08 - Email: support@oasly.es

Question 54

What equipment does Oasly use?

Accepted Answer

Our systems are built to globally recognized water filtration standards: - Tankless direct-flow reverse osmosis design - 7-stage filtration across 3 cartridges - Years of RO system expertise - Excellent reliability track record  The Oasly system is configured specifically for Barcelona's water conditions and European electrical standards (230V/50Hz).

Question 55

How do I contact support?

Accepted Answer

- WhatsApp (fastest): +34 699 977 079 - Email: support@oasly.es - Legal inquiries: legal@oasly.com - Privacy/data requests: privacy@oasly.com  WhatsApp is monitored daily and provides the fastest response times.

Question 56

Where can I learn more or sign up?

Accepted Answer

- Main website: https://www.oasly.es - Online shop: https://oasly.shop - Product details: https://product.oasly.es  [whatsapp-button] https://wa.me/34699977079?text=Hola%20Oasly%2C%20I%27m%20interested.%20My%20postal%20code%20is%3A

Limitless Hydration

Key specifications

Direct flow. No tank.

Filtration

Three cartridges. Seven stages.

Composite pre-filter

Reverse osmosis membrane

Remineralization filter

Almost nothing gets through

What we remove

Alkaline adjustment

Why Choose Oasly

Health

Taste

Convenience

Eco-Friendly

Cost-Effective

Looked after

Oasly Home vs. tank system

We keep track of it for you

Filter changes, scheduled

Upgrades included

A real person, on WhatsApp

Will it fit under your sink?

Faucet options

Standard Oasly faucet

3-way faucet upgrade

Choose Your Plan

Monthly Subscription

Yearly Subscription

One-Time Purchase

Warranty & Service

On subscription: service included

On purchase: 3-year EU statutory warranty

The detail, if you want it

Cost comparison · 5-year overview

Frequently Asked Questions

Product & Technology